Legal Information

Terms of Service

Effective Date: November 2025

Welcome to Profira Solutions LLC. By using this website or working with us, you agree to the following terms. Please read them carefully before engaging in services or submitting personal information.

Services

Profira Solutions provides operational support, administrative assistance, bookkeeping support, customer service management, consulting, and related services as described on our website or in client agreements.

All service work begins only after a signed agreement is in place.

Client Expectations

To ensure efficient service delivery, clients agree to provide necessary information, maintain communication, and submit payments within agreed billing timelines. Project timelines may vary depending on the responsiveness of the client and availability of required materials.

Payments + Refunds

Payment policies are outlined within each service agreement or invoice. Late or missing payments may result in paused work.

Service retainers, deposits, or completed work hours are not refundable once work has begun. Refund requests are assessed on a case-by-case basis.

Confidentiality

All information, files, access credentials, SOPs, and business material shared with us remain confidential. We do not disclose or release client details unless required by law or authorized by the client in writing.

Intellectual Property

Systems, templates, workflows, documents, and internal frameworks developed by Profira Solutions LLC remain our intellectual property unless otherwise agreed in writing.

Clients may not duplicate, resell, or redistribute internal material for external use.

Limited Liability

Profira Solutions LLC is not responsible for losses related to business decisions, platform outages, system failures, or results impacted by external factors. We support your operations, but business outcomes depend on a combination of internal and external variables.

Ending a Service Relationship

Either party may request termination of services in writing. All completed work must be paid in full before account access, files, or deliverables are transferred or closed.

Updates to These Terms

These terms may be updated to reflect service or policy changes. Continued use of our site and services signifies agreement with the most current version.

Contact

For questions or legal matters, you may reach us directly:

📩 [email protected]

📍 Profira Solutions LLC — Florida, USA